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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sedona

Sedona

September 27, 2024

5  out of  5
rating by Sedona
"They are truly amazing here! I just participated in their teen program, it was about an hour long class. They taught me so many things and ensured that whatever occurs on the road, they will help and be with me the whole way. As a teenager this is the best thing I could ask for. Not only was everyone in the room so happy, they’re dog is amazing and a great employee! I am truly so thankful to have Mary and her team on my side through my driving journey!"
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Ryan Althoff

September 24, 2024

5  out of  5
rating by Ryan Althoff
"Mary will make sure you adequately covered for your personal exposures. Don’t risk losing everything you’ve worked your whole life for. Fire Flo and Hire Mary!"
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Dan Pautz

September 17, 2024

5  out of  5
rating by Dan Pautz
"I stopped by the office, Zack helped set up my drive safe and save discount and saved me money on my car insurance. Agency is awesome!"
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Marjorie Alcorn

July 22, 2024

5  out of  5
rating by Marjorie Alcorn
"Mary and her team always goes above and beyond to help me out. Been with this agency 30 years and so thankful to work with someone like Mary"
We responded:
"Marjorie, You have always been a joy to serve. Your positive view of the world even when facing daunting challenges are an inspiration. Thank you"
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Carter

July 16, 2024

5  out of  5
rating by Carter
"Thank you Mary for many years of excellent service! Highly recommend."
We responded:
"Carter, I am honored to serve you and Tom - two generations of kind people."
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Feras Z

June 22, 2024

5  out of  5
rating by Feras Z
"Mary and her team are truly the best. I never worked with any agent that cares more about their clients than Mary Contreras and her team. They are truly exceptional. They got your back 100%. I highly recommend her office."
We responded:
"Dr Ziadat thank you for your kind review. We work to diligently help our customers through the surprises life can bring. It is thoughtful of you to acknowledge our dedication through this review. "
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kirk w

May 24, 2024

1  out of  5
rating by kirk w
"The worst insurance company, They Black Ball You after 25 Year paying then for 4 cars 1 Home owners 1. Life Insurance after a car accident the other party was at fault, State farm razed my rates by 25%. They Blackballed me on my Home Insurance. after I dropped then The rep ( Mar ) who owns the business constantly makes excuses for the company she works for, how that company treats there clients. take it from me rethink your decision no matter how nice the rep is. I will Never Never Go with Them again. 25Years of loyally this is how State farm pays you back."
We responded:
"Kirk, I have valued your business in the past and always offered true and caring service to you. Price shopping can be painful if you leave the benefits of a long-term relationship only to find those “great rates” you left us for…blowing up 6 months later. I have worked diligently to make good things happen and recall advising you on options to keep your status like suspended coverage while you tested the waters elsewhere. Unfortunately your claim forgiveness does not return after you left us. I am disappointed our conversation felt like I was defending my company when I was helping you with specific information to improve your circumstances no matter where you are. You even promised to bake a cake for me as I remember. Please don’t. Thank you for your past business."
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nugen bear

May 17, 2024

5  out of  5
rating by nugen bear
"Zack helped us out with a claim, we know this office will help us when we need them"
We responded:
"Zack likes helping others achieve their goals with consideration to coverage and budget. Thank you!"
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Kyle

August 20, 2023

1  out of  5
rating by Kyle
"Saved $140 switching to a different state farm agent. Agent could not figure out why my bill was so high. She scammed me."
We responded:
"Kyle, State Farm sets the rates, not agents. Some data may be different than presented to us. I am sorry your issue wasn't resolved to your satisfaction."
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Frank Zagari

April 17, 2023

5  out of  5
rating by Frank Zagari
"I needed to obtain hard copies of my insurance cards and I had questions about my coverage. I visied the office and my agent Bob Fronczak was available to meet with me. Bob was very knowlegeable, curteous and professional as he always has been and he provided me with excelkent guidance. It is comforting to know that I can rely on Mr. Fronczak and your agency to get a prompt, professional and timely responses to questions and needs as they arise."
We responded:
"Frank, Thank you for your review. We appreciate the opportunity to serve you with our concierge level care to insurance."
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Alejandro Rivera

March 31, 2023

5  out of  5
rating by Alejandro Rivera
"Great"
We responded:
"Thank you for your review and your business."
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ed papano

March 4, 2023

5  out of  5
rating by ed papano
"Mary has been our trusted agent for 25+ years. She is very caring and knowledgeable. We just had a review of policies and she reminded us of an endorsement that we had that will help us with our a/c replacement. She is so generous and always eager to help others. She is amazing!"
We responded:
"Thank you Ed. Keeping the promise is important to our agency. We want your claims paid and those annual conversations are where we found an opportunity to help you with an unexpected one. My delight. "
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Brian Murillo

November 30, 2022

5  out of  5
rating by Brian Murillo
"I am writing this review now that I have ended my coverage with State Farm - specifically Mary Contreras office. The ONLY reason we are leaving is because of the cost of insurance and in order to save some money. I have been insured with State Farm since 2020 and it has been a great experience overall. The customer service has always been exceptional - specifically working with Krystal and Bob. They have both assisted me with anything and everything! I really appreciate being able to establish a great rapport with them. Even with closing services Krystal was attempted to help me find a better deal with State Farm in order to keep me as a customer. I do really appreciate her hard work and positive energy she brings with all the interactions we have had."
We responded:
"Brian, We are disappointed to see you leave yet welcome you back as the pendulum swings and we are always trying to serve you with great rates and honest service. Thank you for a kind review of our hard working team."
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Jack Tesorero

November 16, 2022

5  out of  5
rating by Jack Tesorero
"Like you, I am bombarded with advertising for insurance companies. Everyone’s trying to undercut everyone else. But at the end of the day it’s all about service, respect and fulfilling their obligation. I have been with State Farm and Mary Contreras for over 23 years. I will never leave her and State Farm. I have had several claims unfortunately including stolen car, car fire, stolen bike, and last but certainly not least a car stolen with all of my magazines inside. Not only does Mary step up to the plate every time she delivers a home run. They pay fast, they’re professional and they’ve got your back. Nobody likes paying for insurance but when you need them everybody loves insurance. And I love Mary Contreras at State Farm!"
We responded:
"Jack, We work diligently to make a difference in everyone's lives. You have helped so many with your message of enlightenment and its our honor to assist. Thank you for your loyalty and kind review. "
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Char Cavanaugh

November 8, 2022

5  out of  5
rating by Char Cavanaugh
"Natalie is absolutely amazing she goes above and beyond her job luv her and Mary so much for all their assistance"
We responded:
"Char, Thank you! We love the job Natalie does for you and the people we serve. Thank you for your comment and business."
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Rickardo Ong

October 14, 2022

5  out of  5
rating by Rickardo Ong
"I don’t remember how long i i been with Mary I only remember that when i moved here in USState Farm is the only Insurance company I’m using until now..i had no idea about how insurance works in US and I’m very happy i met Mary. She always educate me about all the policy, of car, home and life insurance Customer service is awesome and I’m more than happy to recommend State Farm to all my friends.. Thank you so much Mary"
We responded:
"Rickardo, Thank you. It is our honor to serve you. Answering your questions and solving insurance problems for your family is what we do best. I’m so pleased you appreciate the efforts."
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Carol Hagen

July 8, 2022

5  out of  5
rating by Carol Hagen
"Always connecting you to your community and concerned with your safety and business success"
We responded:
"Thank you Carol for your business and the kind review. We want all to be safe and save."
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Marion Donaldson

April 26, 2022

5  out of  5
rating by Marion Donaldson
"Recently there was a hiccup in service with a policy of mine ( I hold 3 with Mary's office)...through pandemic and the myriad of life's obstacles, I was also not paying close attention. I spoke with Debi and she went above and beyond to get this handled for me. In playing phone tag during this, Mary herself intercepted the call to reassure me how much she cares for me and gave me much needed assurance all will work out. Debi handled everything and communicated so well and all is back to good! During the height of Covid shutdown, I had an unfortunate event occur that left my back patio on fire- the damage and stress were a lot to deal with, but Mary stayed on the phone with me personally and made all the calls needed to get the clean up and repairs scheduled. I was blown away by her investment in my claim and in me as a person. Mary and her team are simply the best. I highly recommend them for all insurance policy needs!"
We responded:
"Thank you for your kind words in this review. We want all to know that keeping the promise is important."
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Doug Fiore

March 4, 2022

5  out of  5
rating by Doug Fiore
"I have been working with Mary's team since I moved to AZ in 2018 and I always have an excellent experience. Great job, and thanks!"
We responded:
"Doug, Thank you for your loyalty and review. It’s our honor to be of assistance."
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Sharron Farrington

February 4, 2022

5  out of  5
rating by Sharron Farrington
"I have been very pleased with the service we have received from the office of Mary Contreras State Farm. Every time I call for whatever reason the customer service and response has been exceptional. I would definitely recommend them to all my family and friends!"
We responded:
"Sharron, Thank you for your kind compliments!"
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Tammy Thoms

January 31, 2022

5  out of  5
rating by Tammy Thoms
"I currently have State Farm in California but have a daughter going to college in AZ. Susan was AMAZING!! She was so kind and very easy to work with. She responded to all of my questions quickly. The whole staff was great to work with and I highly recommend them."
We responded:
"Thank you we want to always be of help. These are unusual times for a family when precious family ventures out."
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Beth Georges

January 18, 2022

5  out of  5
rating by Beth Georges
"Susan with Mary Contreras's State Farm office was Stellar! I had an issue with my car that needed immediate attention for safety reasons. Susan took immediate action and resolved the problem the same day. Mary and her team are highly experienced, professional and quick to respond. I highly recommend them."
We responded:
"Beth, You are a delight to help. Thank you for the kind review!"
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T. Jay Froggatt

December 23, 2021

5  out of  5
rating by T. Jay Froggatt
"I can't even remember when I started with Mary's State Farm office - think it must be 1986 or '87 (yeah, I'm old). I have ALWAYS have had a great experience with the office and my claims over the decades - NEVER found a reason to shop around (not a fan of reptiles...). Repairs are handled quickly, and always felt complacent with the outcome. I must give a shout out to Susan, who handled my latest claim and checked in on me and made me feel very much at ease. NOT fun getting into an accident, but I have always felt "in the loop" and always had access to my claim's progress. I know there are other companies out there, but I have personally felt very content with Mary Contreras and staff; this coming from a very picky person!"
We responded:
"Jay, The best to you and a big thank you!"
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Ciara Erran

December 20, 2021

5  out of  5
rating by Ciara Erran
"Mary and her team have been so helpful. I have been insured with her and her team for years and they are very responsive, helpful, and professional over the phone and helping with anything I ever need. Everyone there I have communicated with has been so kind and friendly! 11/10 would recommend."
We responded:
"Thank you Ciara. So excited for the next chapter of you."
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marypat gearhart

November 11, 2021

5  out of  5
rating by marypat gearhart
"Susan took the time to analyze our current insurance policies and was able to make some excellent recommendations. Susan had our best interests in mind. We are so grateful for her thoroughness and time spent with us to make sure we have the best plan for our needs."
We responded:
"MaryPat thank you. I am thinking of you two these days. Have both of you in thoughts lately."